Ambulance Service Collection Policy

The Town of Berlin Fire & EMS Department provides emergency medical services including:

• Basic Life Support (BLS), and Emergency Medical Transportation to patients,
• Advanced Life Support (ALS) services through agreement with other agencies.

For these services, the Town is responsible for billing when the Town is the transporting service.

The Town shall issue bills and collect payments for all ambulance services performed directly by the Fire & EMS Department. The Town may engage a third-party administrator to administer billing and collections in accordance with a defined scope and contract.

This policy establishes the procedures for collection of ambulance services, write-offs of uncollectable accounts, and “hardship” write-offs. Further details available here.